Privacy Policy

At Merrimack Valley Insurance Agency, we recognize that privacy is important. This policy applies to all of the services we offer, as well as those offered by our subsidiaries or affiliated companies, if any.

If you have any questions about this policy, please contact us through our website, www.mvins.com

Information We Collect and How We Use It:

In order to provide our full range of services, we may collect the following types of information:

  • Information you provide

    When you engage us to provide insurance services, we will ask you for personal information (such as your name and email address). If you decide to request an insurance quote through Merrimack Valley Insurance Agency, we will also request certain personal information (such as your Social Security number or birth date and account information), which we maintain in encrypted form on secure servers. We may combine the information submitted under various forms and services in order to provide customers with a better experience and to improve the quality of our services. For certain services, we may give customers the opportunity to opt out of combining such information.

  • Cookies

    When you visit our website, we send one or more cookies (a small file containing a string of characters) to your computer that uniquely identifies your browser. We use cookies to improve the quality of our service by storing user preferences and tracking user trends. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent.

  • Customer Communications

    When you send email or other communication to us, we may retain those communications in order to process your inquiries, respond to your requests, and improve our services.

  • Other sites

    This Privacy Policy applies to how we handle your information on our website. We do not exercise control over the websites that are displayed in other browser windows opened by links from within our various services. These other sites may place their own cookies or other files on your computer, collect data, or solicit personal information from you.

Merrimack Valley Insurance Agency only processes personal information for the purposes described in the applicable Privacy Policy and/or privacy notice for specific services. In addition to the above, such purposes include:

  • Providing our insurance services to users
  • Auditing, research, and analysis in order to maintain, protect, and improve our services
  • Ensuring the technical functioning of our network
  • Developing new services

Choices for Personal Information

When you sign up for a particular service that requires registration, we ask you to provide personal information. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.

If we propose to use personal information for any purposes other than those described in this Policy and/or in the specific service notices, you may “opt-out”—or say no to—having your information shared by calling 877-608-3708 or contacting us through our contact page. We will not collect or use sensitive information for purposes other than those described in this Policy and/or in the specific service notices, unless we have obtained your prior consent.

If you do choose to decline to submit personal information to any of our services, there may be some instances in which we may not be able to provide those services to you.

Information Sharing

Merrimack Valley Insurance Agency only shares personal information with other companies or individuals outside of Merrimack Valley Insurance Agency in the following limited circumstances:

  • We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
  • We have a Good Faith Belief that access, use, preservation, or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property, or safety of Merrimack Valley Insurance Agency, its users, or the public as required or permitted by law.

If Merrimack Valley Insurance Agency becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personal information is transferred and becomes subject to a different privacy policy.

We may share with third parties certain pieces of non-personal information, such as the number of users who searched for a particular term, for example. Such information does not identify you.

Information Security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage, and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to our employees, contractors, and agents who need to know that information in order to operate, develop, or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution if they fail to meet these obligations.

Data Integrity

We process personal information only for the purposes for which it was collected and in accordance with this Policy or any applicable service-specific privacy notice. We review our data collection, storage, and processing practices to ensure that we only collect, store, and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

Changes to Our Privacy Policy

If we make changes to our Privacy Policy, we will post them to this section of this website. If you have any questions about this Policy, please feel free to contact us through our website’s contact page.

Terms of Use

We’ve established the foregoing “terms of use” to explain the conditions of your use of this website, including how you may and may not use the information provided on our website, and our intent in providing such information to you. Essentially, these terms are intended to help maximize the information provided on our website for your benefit. By accessing any areas of www.mvins.com, you agree to be bound by the terms set forth below. If you disagree with these terms, please do not use this website.

Our Intellectual Property is for Your Non-commercial Use

Our intellectual property is provided for your information, so we want you to feel free to access our website, download, save, and/or print any information you need. However, just as you protect your property from theft and inappropriate use, we need to protect our intellectual property from similar harm. All of the materials on this website, including the organization and layout of this website and all graphics and logos, are owned and copyrighted by Merrimack Valley Insurance Agency. You may access, download, and print materials from this website for your personal noncommercial use, but understand that by doing so you do not obtain any rights, interest, or title to the materials you read, print, or download. You cannot copy, modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, link to, or frame in another website or use on any other website, or transfer or sell any information obtained from this website without written permission from Merrimack Valley Insurance Agency. Note that all information on our website is designed and intended for “human consumption” and not machine interpretation. Accordingly, data extraction techniques such as web or screen scraping are strictly prohibited.

No Unlawful or Prohibited Use

By using this website, you warrant to Merrimack Valley Insurance Agency that you will not use this website or any of its contents for any unlawful use, or any use that is otherwise prohibited pursuant to these terms. Any violation of this provision will result in prompt revocation of our permission granted to you to use this website.

Links to Third-Party Sites

We may, solely for your convenience and additional information, include hyperlinks to sites operated and controlled by other parties unrelated to us or any of our affiliates. We do not endorse such sites, nor do we guarantee that the information contained within them is accurate and/or complete. If you elect to link to any third-party sites, you do so at your own risk. Please also note that the terms of the Privacy Policy provided on this website apply only to this website. We do not control whatsoever the handling of your information by third parties once you leave our website, and are not responsible for the handling and use of any personal information you provide to third-party sites. Accordingly, we strongly encourage you to carefully review the privacy policy of any third-party site visited before releasing any personal information.

Testimonials

Testimonials on this website are a representation of “typical” customer experiences. Individual experiences, satisfaction, and cost savings often differ from our typical customer. Customer names and towns may have been changed to honor their privacy.

Changes to These Terms of Use

We reserve the right to change these terms at any time, without notice to you. All changes are effective immediately upon being posted on this website, and you are deemed to have accepted such changes by virtue of your use of this website. Therefore, we advise you to review these terms on each occasion you access our website.

Liability Disclaimer

All information, services, products, or other material on this website are provided “as is” without warranty of any kind. In no event shall Merrimack Valley Insurance Agency, its affiliates, suppliers, and/or its agents be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of this website or with the delay or inability to use this website, or for any information, products, materials, and/or services obtained through this website, or otherwise arising out of the use of this website, whether based on contract, tort, strict liability, or otherwise, even if Merrimack Valley Insurance Agency, its affiliates, suppliers, or any of its agents has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

Contact Information

How Can We Help Today?

Welcome to the home of Merrimack Valley Insurance Agency – proudly providing the most trusted Massachusetts insurance solutions!

Located in Billerica, Massachusetts, Merrimack Valley Insurance Agency is your leading local insurance agency. Voted “Best Insurance Agency of Chelmsford/ Billerica” for the 18th time, we have been dedicated to serving the diverse Massachusetts insurance needs of area individuals, families and businesses since 1978.

Over the past 30 years, Merrimack Valley Insurance Agency has continued to evolve into a trusted coverage leader—with impeccable service and commitment to its clients—characteristics not often found in other MA insurance agencies.

We represent various local nationwide insurance carriers, allowing our dedicated agents to accurately compare rates and coverages; ensuring you receive the quality protection you deserve. Our extensive network of providers ensures that we can tailor the perfect Mass insurance solution for you—no matter where you are located across the state. We welcome you to join our family and learn about our broad book of options for MA insurance.

Perhaps you’re in need of reliable car insurance in Massachusetts or a Massachusetts Homeowners Insurance policy—well rest assured because we’ve made your coverage needs our number one priority! We offer all of the knowledge and skilled expertise you would expect from a well-established, family-run insurance agency.

Better yet, at Merrimack Valley Insurance Agency we certainly don’t stop there either! Be sure to ask one of our insurance specialists about our specialty coverage options available for commercial insurance in Massachusetts, how you create custom group health insurance in Massachusetts, and much more!

Besides our array of unique Massachusetts insurance products—what really makes Merrimack Valley Insurance Agency stand apart? Well for one, we take the time to fully evaluate your insurance needs so that your biggest assets are protected at the most competitive rates—and we pledge that our inclusive solutions are capable of giving you the peace of mind you’ve been looking for. At Merrimack Valley Insurance Agency, We consider everyone and every policy to be unique—which is precisely why you need, Merrimack Valley Insurance Agency to create a tailored, custom policy specifically for you!

Contact Merrimack Valley Insurance Agency, to speak with an agent right now to discover your coverage options and receive your free Massachusetts insurance quotes today!


How Can We Help Today?